Lindsey & Associates – Boston, MA
Career Opportunity: Call Center Manager
At Lindsey & Associates, we present an exciting career opportunity for a Call Center Manager in Boston, MA. In this role, you will lead a crucial campaign that involves appointment setting, customer acquisition, and quality assurance programs, contributing significantly to the growth of our organization.
Key Responsibilities:
- Lead and inspire a team to achieve exceptional results.
- Foster effective communication with management, clients, and individual agents to ensure both team cohesion and individual agent success.
- Manage appointment setting, prospect qualification, objection handling, sales, customer satisfaction surveys, and post-sale follow-up programs.
- Oversee leads generated by our marketing team, ensuring efficient management within the existing team structure.
Skills and Qualifications:
- Minimum of 3 years of telemarketing team leadership.
- Proven experience in managing telemarketing teams within the real estate industry.
- Expertise in training, script development, and quality assurance monitoring.
- Knowledge of list management is a plus.
- Proficiency in CRM software is essential.
- Strong problem-solving skills and adaptability to change.
- Excellent communication skills tailored to various audiences to achieve desired results.
Key Responsibilities Include:
- Achieving results and revenue targets.
- Recruiting, training, and developing staff while nurturing local talent and potential leaders.
- Conducting role-play exercises in both individual and group settings.
- Managing agent scheduling, training, and motivation to ensure optimal staffing and performance.
- Evaluating dialing strategies, implementing improvements, and analyzing campaign performance.
- Contributing to brainstorming sessions and executing innovative tactics and strategies to enhance campaign and agent performance.
- Providing detailed call center reports for all campaigns on a daily, weekly, and monthly basis.
- Meeting and exceeding company quotas and revenue goals.
About Us:
- We are leaders in the real estate industry with over 20 years of experience.
- Our national recognition and extensive market expertise set us apart.
- We are committed to providing unparalleled service.
- Our core values include responsibility, wisdom, action, persistence, and a joyful approach.
This role offers a competitive salary and an attractive bonus structure, presenting a genuine six-figure opportunity with long-term growth potential for the right candidate. Join us, and you’ll have the chance to shape your success within our organization.
Submission Guidelines:
Thank you for expressing interest in joining our team. To be considered for this opportunity, please follow the steps below:
Step 1: Personality Profile #1 Link
https://profiles.innermetrix.com/vo/req.php?id=3f5a2729
Step 2: Establish Your Love Language Link and save the document for upload in Step 4.
https://5lovelanguages.com/quizzes/love-language
Step 3: DISC Assessment Link and save the document for upload in Step 4.
https://test-web.tonyrobbins.com/disc/
Step 4: Application & Resume Link.
https://form.jotform.com/233174869877173