Call Center Manager

Lindsey & Associates – Boston, MA

Career Opportunity: Call Center Manager

At Lindsey & Associates, we present an exciting career opportunity for a Call Center Manager in Boston, MA. In this role, you will lead a crucial campaign that involves appointment setting, customer acquisition, and quality assurance programs, contributing significantly to the growth of our organization.

Key Responsibilities:

  • Lead and inspire a team to achieve exceptional results.
  • Foster effective communication with management, clients, and individual agents to ensure both team cohesion and individual agent success.
  • Manage appointment setting, prospect qualification, objection handling, sales, customer satisfaction surveys, and post-sale follow-up programs.
  • Oversee leads generated by our marketing team, ensuring efficient management within the existing team structure.

Skills and Qualifications:

  • Minimum of 3 years of telemarketing team leadership.
  • Proven experience in managing telemarketing teams within the real estate industry.
  • Expertise in training, script development, and quality assurance monitoring.
  • Knowledge of list management is a plus.
  • Proficiency in CRM software is essential.
  • Strong problem-solving skills and adaptability to change.
  • Excellent communication skills tailored to various audiences to achieve desired results.

Key Responsibilities Include:

  • Achieving results and revenue targets.
  • Recruiting, training, and developing staff while nurturing local talent and potential leaders.
  • Conducting role-play exercises in both individual and group settings.
  • Managing agent scheduling, training, and motivation to ensure optimal staffing and performance.
  • Evaluating dialing strategies, implementing improvements, and analyzing campaign performance.
  • Contributing to brainstorming sessions and executing innovative tactics and strategies to enhance campaign and agent performance.
  • Providing detailed call center reports for all campaigns on a daily, weekly, and monthly basis.
  • Meeting and exceeding company quotas and revenue goals.

About Us:

  • We are leaders in the real estate industry with over 20 years of experience.
  • Our national recognition and extensive market expertise set us apart.
  • We are committed to providing unparalleled service.
  • Our core values include responsibility, wisdom, action, persistence, and a joyful approach.

This role offers a competitive salary and an attractive bonus structure, presenting a genuine six-figure opportunity with long-term growth potential for the right candidate. Join us, and you’ll have the chance to shape your success within our organization.

Submission Guidelines:

Thank you for expressing interest in joining our team. To be considered for this opportunity, please follow the steps below:

Step 1: Personality Profile #1 Link

Step 2: Establish Your Love Language Link and save the document for upload in Step 4.

Step 3: DISC Assessment Link and save the document for upload in Step 4.

Step 4: Application & Resume Link.